Annual Report 2020-21

Paving the way to

better Aging

Creating a better world for older adults

Since its inception in 1918, Baycrest has challenged the traditional methods of delivering care and has remained dedicated to our society’s most vulnerable populations. With a passionate commitment to a world where every older adult enjoys a life of purpose, inspiration and fulfilment, we have risen as a leader in geriatric residential living, health, education and innovation.

Our Vision

A world where every older adult enjoys a life of purpose, inspiration and fulfilment.


Provide an exceptional, person and family-centred residential and health care experience.

Goal #1 is to provide an exceptional, person and family-centred residential and health care experience. Throughout this past year, Baycrest has achieved many successes in this area through three key objectives, as highlighted below.

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Introduce innovative residential and health care delivery models for older adults and their families.

Goal #2 is to introduce innovative residential and health care delivery models for older adults and their families.


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Advance as a leading research, education and innovation hub for the discovery, development and adoption of better approaches to optimize healthy aging.

Goal #3 is to advance as a leading research, education and innovation hub for the discovery, development and adoption of better approaches to optimize healthy aging.

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Be the commercial partner of choice for comprehensive, sustainable solutions for the
health and residential care of older adults.

Goal #4 is to be the commercial partner of choice for comprehensive, sustainable solutions for the health and residential care of older adults. The following are some recent achievements in this area.

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Baycrest Values

Founded by the Jewish community and guided by the principles embedded within our faith, heritage and culture, Baycrest is committed to pursuing its mission and achieving its vision through compassion, advocacy, respect, innovation, and a sustained focus on achieving excellence. The achievements across Baycrest over the past year have demonstrated these values in action.

Responding to the COVID-19 Pandemic

As the pandemic has evolved, Baycrest has continued to be on the leading edge of infection prevention and control measures to help keep everyone on campus safe. We have also worked with our system partners locally, provincially and nationally to help reduce the spread.

Among others, Baycrest participates in and contributes to the Ministry of Long-Term Care’s Provincial Response & Recovery Advisory Committee, the Toronto Region COVID-19 Long-Term Care & Congregate Care Table, the Ontario Long-Term Care Association’s Pandemic Advisory Group, the Toronto Region Hospital Planning Table and Ontario’s COVID-19 Science Advisory Table.

The timeline below covers key points in the pandemic’s evolution and Baycrest’s ongoing response. It starts in June 2020, where the previous report left off.

  1. June 2, 2020

    Building on our policy on continuous masking for client-facing staff , all staff, visitors and contractors must wear a Baycrest-issued mask at all times while in all common areas of the campus.

  2. June 3, 2020

    Long-term care staff are required to get tested for COVID-19 every 14 days.

  3. June 5, 2020

    The Virtual Well Wishes Portal is launched with messages of support for Baycrest patients, residents and staff from the community.

  4. June 17, 2020

    An electronic self-screening tool for COVID-19 is introduced to speed up access for staff arriving on campus.

  5. June 19, 2020

    Outdoor visits are announced. After several months of virtual visits, clients can now meet with their loved ones in person, physically distanced, wearing PPE.

  6. June 22, 2020

    Toronto and Peel enter Stage 2 of the province’s three-stage recovery plan. Stage 2 allows for a gradual reopening of the economy, with outdoor dining services at bars and restaurants, shopping malls and outdoor recreation facilities, among other changes.

  7. July 22, 2020

    Indoor visits resume with a restricted number of visitors.

  8. July 31, 2020

    Toronto enters Stage 3 of the province’s recovery plan. This entails continuing to protect vulnerable populations while further loosening certain restrictions, for instance allowing more personal care services to operate and increasing outdoor and indoor gathering limits.

  9. August 17, 2020

    The COVID-19 Surveillance Testing Centre opens in the Baycrest Marketplace, allowing staff to get tested on campus.

  10. September 4, 2020

    It is announced that a small group of students will be allowed back on campus for the academic year.

  11. September 9, 2020

    Following guidance from the Ministry of Long-Term Care, Baycrest begins working with residents and their substitute decision-makers to identify and register caregivers. This will allow residents to stay connected to their caregivers and loved ones even if general visitors are restricted or the building is in outbreak.

  12. September 28, 2020

    Premier Ford announces that Ontario is entering the second wave of the pandemic.

  13. October 5, 2020

    General visitors are no longer permitted on campus. Only caregivers, private companions and essential visitors have access.

  14. October 10, 2020

    With cases of COVID-19 increasing in the community, Toronto and Peel enter a “modified Stage 2” as part of the province’s recovery plan, introducing some additional restrictions to control the spread of the virus.

  15. October 20, 2020

    Universal eye protection is introduced on campus. Eye protection must be worn when within 2 meters or 6 feet of any client or any person who is not wearing a mask.

  16. October 25, 2020

    Private companions and caregivers can now get tested for COVID-19 on campus every 14 days.

  17. November 10, 2020

    As community transmission continues to rise, it is announced that Toronto will enter the “red zone” under Ontario’s recently introduced colour-coded system, which means stricter restrictions on businesses and gatherings

  18. November 30, 2020

    Client-facing staff are now required to be tested for COVID-19 every 7 days.

  19. December 9, 2020

    The first COVID-19 vaccine (Pfizer) is approved for use in Canada.

  20. December 15, 2020

    The Ministry of Long-Term Care launches its COVID-19 Vaccination Pilot Program. Baycrest participates, with a limited number of client-facing staff having the opportunity to be vaccinated at Sunnybrook Hospital and Humber River Hospital.

  21. December 26, 2020

    In response to the continued increase in community transmission, Ontario enters a “provincewide shutdown,” which will last for four weeks in the southern areas of the province.

  22. December 29, 2020

    Baycrest registered caregivers become eligible to receive the vaccine as part of the Ministry of Long-Term Care’s COVID-19 Vaccination Pilot Program.

  23. January 5, 2021

    The Ministry’s vaccination eligibility criteria expand to include Baycrest Hospital staff.

  24. January 8, 2021

    The Baycrest Innovation Office launches a pilot called Technology Enablement for Older Adults (TEA), a course to improve tech literacy to help access services and reduce social isolation.

  25. January 9, 2021

    Residents in the Apotex and the Terraces start to receive their first dose of the COVID-19 vaccine.

  26. January 12, 2021

    Baycrest launches a COVID-19 vaccination clinic on site for client-facing staff.

  27. January 16, 2021

    The Ontario government extends the window between the first and second dose of COVID-19 vaccinations to account for supply challenges.

  28. February 25, 2021

    Supported by Baycrest, the North Toronto Ontario Health Team, the North York Health Partners and other health partners, COVID Vaccine Mobile Teams begin providing COVID-19 vaccines across 31 Toronto Community Housing buildings in the North Toronto area.

  29. March 11, 2021

    This is the first National Day of Observance for Canadians Who Died of COVID-19.

  30. March 15, 2021

    Ontario launches an online portal to book vaccine appointments at fixed community vaccination clinics.

  31. March 23, 2021

    Baycrest, in partnership with North Toronto Ontario Health Team (NT-OHT), launches the Englemount-Lawrence Vaccination Clinic. As a proud member of the NT-OHT, Baycrest provides leadership and logistical support in running this clinic .

  32. March 24, 2021

    Rapid antigen testing for COVID-19 begins at Baycrest, in addition to the PCR lab testing already offered on campus.

    With the large proportion of Apotex residents and staff who have now been vaccinated against COVID-19, Baycrest announces a “gradual reopening plan,” which allows residents to go outside and to gather in small groups, among other changes .

  33. April 7, 2021

    Amidst the third wave of the pandemic, the province of Ontario identifies a number of COVID-19 “hot spots,” including neighbourhoods in Toronto and the GTA, that have been hardest hit by the virus. It is a public health priority that people who live in these areas get vaccinated.

  34. May 17, 2021

    It is announced that Baycrest has received five Leading Practice awards from Accreditation Canada. Among others, these awards recognize Baycrest’s exceptional practices in COVID-19 surveillance testing for patients with responsive behaviours, and the development of a novel virtual behavioural support model for responsive behaviours during COVID-19.

  35. May 18, 2021

    Baycrest launches a new Vaccine Education and Choice Program to help staff navigate their COVID-19 vaccination decision.

  36. May 19, 2021

    To accommodate additional COVID-19 testing for staff and caregivers, rapid testing at Baycrest expands to be available for over 21 hours a day, 7 days a week.

  37. May 22, 2021

    Following guidance from the Ministry of Long-Term Care, scheduled outdoor visits resume for residents of the Apotex.

  38. June 9, 2021

    Following the guidance of the Ministry of Long-Term Care, scheduled indoor visits resume for residents of the Apotex.

Leading Practice Awards from Accreditation Canada

Supporting Strategic Goals:


Baycrest has been awarded five Leading Practice designations by Accreditation Canada. The Accreditation Canada Leading Practice award is a special recognition of an exceptional achievement in healthcare. To be recognized as a Leading Practice, the practice must be innovative and creative, client and family-centred, evaluated, able to demonstrate intended results, sustainable and adaptable.

The five Leading Practice awards are:

Antimicrobial stewardship program:
Indication prompt for antimicrobial orders

Supporting the seamless transfer of patient care and data-driven decision-making through the introduction of a Meditech prompt for order indications.

COVID-19 surveillance testing for patients with responsive behaviours

An interprofessional, person-centred approach to COVID-19 testing for early detection of
asymptomatic cases among mental health inpatients.

Enabling patient and family engagement in care: establishing the design and development of a new Patient, Family and Consumer Education Program using a de novo needs assessment process

A novel discovery and current state needs assessment to examine patient education practices and the health literacy organizational culture at Baycrest.

Responsive behaviours in dementia: novel virtual behavioural support model during COVID-19

A virtual medical and behavioural support approach to treat patients with responsive behaviours in dementia in their own homes.

Virtual specialized geriatric services

An innovative suite of specialized services to support older adults to access needed virtual care through the COVID-19 pandemic and beyond.

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Congratulations to the teams who worked on these leading practices for this outstanding achievement!

The Terraces of Baycrest Renovations

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A world where every older adult enjoys a life of purpose, inspiration and fulfilment

Virtual Memory Care


Baycrest Global Solutions

Vaccine Clinic

Donor Impacts on Care

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Research at Baycrest’s Rotman Research Institute (RRI) advances our understanding of the complexity of the human brain. With a primary focus on aging and brain health, RRI scientists and other researchers across the Baycrest campus promote effective care and improved quality of life of older adults, helping them enjoy all that life has to offer as they age.

Supporting Long-Term Care Workers During the COVID-19 Pandemic Through Virtual Education

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Baycrest’s Centre for Education Launches

Health Information Portal

Supporting Strategic Goals:

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external users

Possibilities by Baycrest™ Memory Care Model

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Innovation Milestones

A look at key highlights of this past year’s road towards the development and adoption of better approaches to optimize healthy aging.

  1. January 2020

    Cogniciti launches a monthly newsletter to provide continual engagement to over 50,000 users. Subscribe here.

  2. April 2020

    Centre for Aging + Brain Health Innovation (CABHI) begins a series of focus groups with older adults about the COVID-19 pandemic, gathering real-time insights and sharing them with CABHI-supported companies – guiding innovators to pivot their existing solutions to the pandemic recovery quickly and effectively.

  3. June 2020

    The new Baycrest@Home website goes live, offering a range of virtual and web-based social, recreational and educational programs for community-dwelling older adults with dementia, and support for their family care partners. Baycrest@Home draws on Baycrest’s expertise in aging and brain health as well as innovative technologies to help older adults age safely and well at home.

  4. July 2020

    The Sam and Ida Ross Memory Clinic at Baycrest pilots the clinical implementation of the Cogniciti Brain Health Assessment.

  5. August 2020

    CABHI’s Mentorship, Capital and Continuation program (MC2), presented in partnership with National Bank, launches MC2 Market Readiness – a first-of-its-kind collaboration with California-based accelerator Berkeley SkyDeck. The program mentors and connects Ontario healthtech companies to the Silicon Valley ecosystem, where they can scale and grow their businesses competitively.

  6. November 2020

    CABHI launches Spark-ON, a new funding opportunity for Ontario-based frontline healthcare workers to develop solutions that benefit older adults, people living with dementia, and their care partners during the COVID-19 pandemic.

  7. December 2020

    CABHI partners with the Canadian Foundation for Healthcare Improvement, Canadian Institutes of Health Research, Canadian Patient Safety Institute, and health ecosystem partners across Canada to strengthen pandemic preparedness and response in long-term care through Implementation Science Teams.

  8. January 2021

    Technology Enablement of Older Adults (TEA), a course developed and led by the Baycrest Innovation Office, offers a range of practical tech skills to help socially isolated seniors connect to virtual programs and services, health information, family and peers. The Education department’s Patient, Family and Consumer Education program helped develop the curriculum and deliver the 8-week course, which was funded by a COVID-19 Emergency Community Support Fund federal grant, administered by the United Way.

  9. February 2021

    CABHI’s Mentorship, Capital and Continuation program (MC2), presented in partnership with National Bank, launches MC2 Capital, an investment program dedicated to supporting early-stage Canadian healthteach companies.

  10. March 2021

    The Government of Ontario announces $23.5 million in funding over the next five years for CABHI.

    CABHI partners with the Ontario Brain Institute to accelerate the translation of healthtech innovations in Ontario to address challenges around healthy aging and cognitive health, including dementia and other brain-related disorders.

    The annual CABHI Summit 2021, Accelerating Innovation & Amplifying Impact, attracts 800+ thought leaders, innovators, investors, healthcare providers, researchers, older adults, visionaries, and companies from around the world. The 2-day global virtual event featured 90 speakers, 85 exhibitors, and 11+ hours of programming.

    CABHI launches Leap, a new global community platform for older adults and caregivers. Cogniciti starts recruitment for a study to validate the French language version of its Brain Health Assessment expected to be available in 2022.

Enhancing Client and Family-Centred Care at Baycrest

Supporting Strategic Goals:


Baycrest Foundation

The Baycrest Foundation, the fundraising arm of Baycrest, continues to enrich the lives of older adults by providing crucial funding in support of programs and services that promote excellence in care, research, education and innovation in aging.

(Events took place before COVID-19)

By the Numbers

To learn more about outcomes and impact at Baycrest, go to Creating a Better World for Older Adults.

tele-education events
people call Baycrest their home
research staff
research trainees
ongoing research studies
patients served at the Hospital
clients served in Ambulatory clinics
number of telemedicine visits


Revenue by Organization

Sources of Revenue

Expenses by Organization

Expenses by Type

2020-21 Baycrest Foundation Financial Summary

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Areas Funded (Fiscal 2020/2021)

TOTAL ASSETS 2017-2021 ($ thousands)

INVESTMENT INCOME (2017-2021) ($ thousands – gross)

FUNDRAISING REVENUE (2017-2021)($ thousands)

GRANTS (2017-2021)($ thousands)

2020-21 Baycrest Research Financial Summary

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FISCAL 2016/17 to 2020/21 [$ THOUSANDS]

FISCAL 2015/16 to 2019/20 [$ THOUSANDS]

Donor List

Thank you for your support!

We express our sincere appreciation to all those who donated.

We are extremely grateful for your commitment and generosity.